Your Privacy, Protected

1. Definitions

Throughout this Privacy Policy, the following terms carry the meanings set out below unless context clearly requires otherwise:

• "g9king", "We", "Us", "Our" — the g9king online betting platform operated at g9king.cam and all associated sub-domains and services.
• "Player", "You", "User" — any natural person who accesses, browses, registers on, or uses the g9king platform.
• "Personal Data" — any information that identifies or can be used to identify you as an individual, including but not limited to name, email address, phone number, date of birth, payment details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• "KYC" — Know Your Customer; the identity verification process we are required to conduct to confirm a player's identity and age.
• "Cookie" — a small data file stored on your device by your web browser when you visit g9king.
• "Third-Party Service Provider" — any external company engaged by g9king to assist in delivering the Services, such as payment processors, game studios, or fraud-detection services.

2. Who We Are

g9king is an internationally licensed online betting platform operating at g9king.cam. We provide sports betting — including markets on BRI Liga 1, EPL, Champions League, and international football — live casino games powered by Evolution Gaming and Pragmatic Play, slot titles from leading studios, and togel (Indonesia's traditional numbers lottery) products, all served to English-preference players across Indonesia.

g9king acts as the data controller in respect of the Personal Data it collects from players. This means we determine the purposes for which your data is processed and the means by which that processing takes place. Where we engage third-party service providers to process data on our behalf, those parties act as data processors under our instruction, and we remain responsible for ensuring their processing activities comply with standards equivalent to those set out in this Policy.

3. Personal Data We Collect

g9king collects the minimum amount of Personal Data required to deliver our Services safely, legally, and effectively. The categories of Personal Data we may hold about you are summarized in the table below:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where directly required for responsible gaming assessments and only with your explicit knowledge.

4. How We Collect Your Data

g9king collects your Personal Data through the following channels:

Direct Interactions

When you register an account, complete your profile, upload KYC documents, make a deposit or withdrawal, place a bet, contact our customer support team via live chat or email, or respond to a survey, you directly provide us with Personal Data.

Automated Technical Collection

When you access the g9king platform, our servers and analytics tools automatically collect Technical Data and Usage Data. This includes your IP address, the pages you navigate, the games you launch, session length, and device characteristics. This collection happens via cookies, server logs, and similar tracking technologies (see Section 10 for full details on cookies).

Third-Party Sources

In limited circumstances, g9king may receive data about you from third-party sources, including fraud-prevention agencies, identity-verification services, and payment processors. This data supplements the information you have provided directly and is used solely to verify your identity, prevent fraud, and comply with our regulatory obligations.

5. How We Use Your Data

g9king uses your Personal Data strictly for the purposes listed below. We do not use your data for any purpose that is incompatible with these stated objectives without first seeking your consent or establishing a separate legal basis:

• Account Management: Creating, maintaining, and securing your g9king account, including password resets and login-history monitoring.
• KYC & Age Verification: Confirming that you are at least 21 years of age and that the identity information you have provided is genuine and accurate.
• Transaction Processing: Handling deposits to and withdrawals from your account via your nominated Indonesian bank (e.g., BCA, BRI, BNI, Mandiri) or e-wallet (e.g., OVO, DANA, GoPay).
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, money laundering, and other illegal conduct.
• Responsible Gaming: Monitoring betting patterns to identify players who may be exhibiting signs of problem gambling, and administering self-exclusion, deposit limit, and cooling-off requests.
• Customer Support: Responding to your inquiries, resolving disputes, and providing assistance via live chat or email.
• Legal Compliance: Meeting our obligations under applicable international licensing conditions, anti-money-laundering regulations, and any lawful requests from competent authorities.
• Service Improvement: Analyzing aggregated usage data to improve the platform, fix technical issues, and introduce new features.
• Marketing Communications (with your consent): Sending you information about promotions, bonuses, and new games that may be of interest. You may withdraw this consent at any time.

6. Legal Basis for Processing

Every instance of data processing at g9king is conducted on the basis of one or more of the following recognized legal grounds:

• Contractual Necessity: Processing that is required to perform the contract between you and g9king — for example, verifying your identity, processing a withdrawal, or settling a bet.
• Legal Obligation: Processing required to comply with our legal and regulatory obligations, including KYC checks, AML monitoring, and responding to lawful authority requests.
• Legitimate Interests: Processing that serves our legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing for which you have given explicit, freely withdrawn consent — primarily marketing communications. You may withdraw consent at any time by contacting our support team.

7. Sharing Your Data with Third Parties

g9king does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We share data only in the limited circumstances described below, and only to the extent strictly necessary:

Service Providers

We engage carefully vetted third-party service providers to assist in delivering our Services. These may include payment processors (banks and e-wallet operators), identity verification companies, game software studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft), IT hosting providers, and customer communication tools. All such providers operate under data processing agreements that require them to protect your data to a standard consistent with this Policy.

Regulatory & Law Enforcement Authorities

We may be required by law to disclose your Personal Data to regulators, law enforcement agencies, courts, or other competent authorities. We will disclose only the minimum data required to fulfill such an obligation and, where legally permissible, will notify you that such a disclosure has been made.

Business Transfers

In the event that g9king undergoes a merger, acquisition, restructuring, or sale of all or a portion of its assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified via email and/or a prominent notice on our platform prior to any such transfer taking effect, and you will retain the right to request deletion of your data at that time.

8. Data Retention

g9king retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by our legal and regulatory obligations. The general retention schedules we apply are as follows:

When your data reaches the end of its applicable retention period, g9king will securely delete or anonymize it so that it can no longer be associated with you as an individual. Anonymized, aggregated data may be retained indefinitely for statistical and analytical purposes.

9. Data Security

g9king implements a layered approach to data security, combining technical controls, organizational procedures, and staff training to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure.

Technical Safeguards

• All data transmitted between your device and g9king's servers is encrypted using TLS 1.2 or higher (SSL secured).
• Passwords are stored using industry-standard one-way hashing algorithms — g9king staff cannot read your password.
• Our infrastructure is hosted on servers with firewalls, intrusion detection systems, and regular security patching.
• Payment data is processed through PCI-DSS compliant payment channels; g9king does not store full card numbers on its own servers.
• Two-factor authentication (2FA) is available and strongly encouraged for all accounts.

Organizational Safeguards

• Access to Personal Data is restricted on a strict need-to-know basis; only authorized personnel whose role requires it may access player data.
• All staff who handle Personal Data receive regular data protection and security awareness training.
• Third-party service providers are required to demonstrate adequate security controls before being engaged and are subject to ongoing security assessments.

While we apply robust security measures, no online system can guarantee absolute security. You also play a role in keeping your account safe — please use a strong, unique password, never share your login credentials, and contact us immediately if you suspect unauthorized access to your account.

10. Cookies & Tracking Technologies

g9king uses cookies and similar technologies (such as pixel tags and local storage) to operate and improve the platform, remember your preferences, and understand how players interact with our Services. The table below explains the categories of cookies we deploy:

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary or security cookies may prevent you from accessing certain features of the g9king platform. g9king does not use third-party advertising cookies or cross-site tracking cookies.

11. Your Privacy Rights

As a g9king player, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 5 business days and resolve your request within 30 days of receipt (or notify you if additional time is required for complex cases).

12. Protection of Minors

g9king's Services are strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under the age of 21. Our registration process requires users to confirm their date of birth, and KYC verification independently confirms age before any real-money activity is permitted.

If we discover that Personal Data has been collected from a person under 21, we will immediately suspend the account, void any transactions, return deposited funds where identifiable, and permanently delete the associated Personal Data. If you believe a minor has accessed our platform, please contact us immediately at [email protected].

13. International Data Transfers

As an internationally licensed platform serving players across Indonesia, g9king may transfer your Personal Data to servers or service providers located outside Indonesia. Where such transfers occur, we take appropriate steps to ensure your data receives a level of protection consistent with this Privacy Policy, including:

• Executing data processing agreements with all third-party recipients that include binding data protection obligations.
• Engaging only service providers who maintain internationally recognized security certifications (such as ISO 27001 or SOC 2 Type II).
• Applying encryption in transit and at rest for all cross-border data flows.

By using g9king's Services, you acknowledge that your Personal Data may be processed in jurisdictions outside your country of residence. We are committed to ensuring that such processing is conducted lawfully and with appropriate safeguards in place at all times.

14. Changes to This Policy

g9king may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or the Services we offer. When we make material changes — that is, changes that meaningfully affect how we collect, use, or share your Personal Data — we will notify you by:

• Posting a prominent notice on the g9king platform for at least 14 days prior to the change taking effect.
• Sending an email notification to the address registered on your account.
• Updating the "Last updated" date at the top of this page.

Your continued use of the g9king platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with the updated Policy, you should cease using our Services and may request account closure by contacting our support team.

15. Contact Our Data Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way g9king handles your Personal Data, please reach out to our dedicated data protection team. We are committed to addressing all privacy-related inquiries transparently and in a timely manner.

Response times: We aim to acknowledge all privacy inquiries within 2 business days and provide a full response within 5 business days. Complex requests — such as full data-subject access requests — may take up to 30 days to fulfill, in which case we will notify you of the expected timeline within the initial acknowledgment.

Support hours: Live Chat is available 24/7 (WIB, UTC+7). WhatsApp support is available 08:00–22:00 WIB. Email inquiries are monitored seven days a week, including Indonesian public holidays such as Idul Fitri and Independence Day.